ABOUT

FREQUENTLY ASKED QUESTIONS

  • CASTELLAINES is a luxury fashion and design brand known for refined, sophisticated pieces that marry timeless European elegance with modern craftsmanship. Our unique aesthetic celebrates precision, high-quality materials, and exquisite design.

  • Our designs are conceptualized in Europe, drawing inspiration from Copenhagen's minimalist sophistication and a rich tradition of artistic innovation. We collaborate with skilled artisans and ateliers to bring our vision to life.

PRODUCT INFORMATION

  • We offer a curated collection of bespoke fashion pieces, including capes, collars, and other timeless designs that complement a refined lifestyle.

  • Each design is created with a focus on universal elegance. Sizing details for specific collections will be provided on individual product pages and in garments

  • We prioritize premium-quality fabrics and embellishments, from sustainable textiles to couture-level detailing like fabric-covered buttons and hand-finished embroidery.

ORDERING AND PAYMENT

  • You can browse our collections online and place an order directly through our website. Simply add your chosen pieces to your cart and proceed to checkout.

  • We accept a variety of secure payment options, including Visa, Mastercard, American Express, PayPal, Klarna and other major credit and debit cards. All transactions are processed through encrypted systems to ensure your security and privacy.

SHIPPING AND DELIVERY

  • Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location, and detailed information will be provided at checkout.

  • Standard shipping typically takes 7–10 business days, but delivery times may vary depending on your location and the complexity of your order.

CUSTOMIZATION AND PERSONALIZATION

  • We offer bespoke options for certain collections. If you're interested in a custom design, please contact our team via the form on our website or at contact@castellaines.com.

  • Absolutely! All Castellaines pieces arrive in our signature luxury packaging, perfect for gifting. Special gift notes can also be added upon request. Send us an e-mail on: contact@castellaines.com

RETURN AND EXCHANGES

  • We accept returns within 14 days of receipt, provided the items are unworn, unaltered, and in their original condition and packaging. Customized orders are non-refundable.

  • To start the return process, contact our customer service team at contact@castellaines.com and they will guide you through the steps.

CARE AND MAINTENANCE

  • Detailed care instructions are provided with each item to ensure longevity and preserve its elegance. For further guidance, please visit our Care Guide section.

CONTACT AND SUPPORT

  • You can reach us through the Contact Us page on our website, email us at contact@castellaines.com, or connect via social media for general inquiries.

  • We are open to selective partnerships and collaborations. Please contact us at contact@castellaines.com for more information.