FREQUENTLY ASKED QUESTIONS

CASTELLAINES is a luxury fashion and design brand known for refined, sophisticated pieces that marry timeless European elegance with modern craftsmanship. Our unique aesthetic celebrates precision, high-quality materials, and exquisite design.
CASTELLAINES works with a select network of specialist ateliers who honour our commitment to quality and refined construction. Our fabrics are sourced from distinguished European mills.

PRODUCT INFORMATION

We present a curated selection of garments, accessories, and objects designed to complement a refined lifestyle - from sculptural capes and signature collars to other limited-edition pieces.
Most pieces are crafted in elevated universal sizing with detailed measurements provided on each product page. Some designs may be eligible for bespoke tailoring within specific size parameters; details are available on qualifying product pages.
We source premium textiles and fine materials, prioritizing quality, hand-finished detail, and enduring beauty. Every product page includes material information and care instructions.

ORDERING AND PAYMENT

Browse our collections online, select your pieces, add them to your cart, and complete checkout using our secure payment system.
We accept major credit and debit cards, including Visa, Mastercard and American Express, via our secure checkout.
Additional payment options may be displayed at checkout depending on your location, device, and eligibility.
All transactions are securely processed.

SHIPPING AND DELIVERY

Yes CASTELLAINES offers complimentary worldwide shipping on all orders.
Are there taxes and duties ?

International deliveries may incur customs duties, VAT, or local taxes depending on your destination’s regulations. These are not included at checkout and are the responsibility of the recipient.
CASTELLAINES ships from Denmark. We do not collect or reimburse local taxes for non-EU deliveries.Yes - we offer complimentary worldwide shipping.
Delivery timings vary depending on destination and carrier.
Standard shipping typically takes 7–10 business days, but delivery times may vary depending on your location and the complexity of your order.

SHIPPING & GLOBAL TAXES

For orders shipped outside the European Union, local customs duties, import taxes, and handling fees may be applied upon arrival in the destination country. These charges are determined by the local customs authority and are the responsibility of the recipient.
No - CASTELLAINES does not collect or control customs duties or import taxes and cannot estimate their amount.
If a shipment is refused because customs duties or taxes are unpaid, return freight charges and any related costs will be deducted from your refund.

CUSTOMIZATION AND PERSONALIZATION

Yes - certain pieces are eligible for bespoke or tailoring services. Please contact us to inquire about your specific request before placing an order at contact@castellaines.com.
Absolutely. Pieces arrive in our signature packaging, and gift notes can be included upon request - contact us directly to arrange on: contact@castellaines.com

RETURN AND EXCHANGES

We accept returns within 14 days of receipt for unworn, unaltered items in original condition and packaging. Customized or bespoke pieces are non-refundable.
Begin the process by contacting us - we will guide you through the steps.

CARE AND MAINTENANCE

Each item includes detailed care guidance. For additional tips, please visit our Care Guide section.

CONTACT AND SUPPORT

You may contact us via the Contact Us page, email us at contact@castellaines.com, or connect via social media for further assistance.
We consider selective partnerships. Please contact us contact@castellaines.com for more information.

WE ARE HERE TO HELP YOU

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