We aim to ensure your satisfaction. If you are not completely happy with your purchase, please review the guidelines below.

ELIGIBILITY

Items must be returned within 14 days of receipt.

Products must be unused, undamaged, and in original packaging with tags intact.

Customized or made-to-order items are non-refundable.

RETURN PROCESS

Email contact@castellaines.com within 14 days of receiving your order to initiate a return.

Follow the instructions provided, including securing your item in its original packaging.

Ship the return using the DHL label we provide or arrange your own shipping.

RETURN SHIPPING COSTS

Return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

REFUNDS

Approved returns will be refunded to your original payment method within 7 business days of receiving and inspecting the item.

Shipping costs are non-refundable.

EXCHANGES

We do not offer direct exchanges. To swap an item, please process a return and place a new order.